Support Policy

1. Introduction

Welcome to ApexInventives! We are committed to providing high-quality support to our clients. This support policy outlines the types of support services we offer, our support hours, response times, and the process for requesting support.

2. Support Services

We offer the following support services:

  • Technical Support: Assistance with website functionality, troubleshooting issues, and resolving bugs.
  • Design Support: Guidance on graphic design elements, updates, and modifications.
  • Social Media Management Support: Help with managing social media accounts, scheduling posts, and analytics.
3. Support Channels

Clients can reach us through the following support channels:

  • Email: support@apexinventives.com
  • Phone: +94 76 565 3134
  • Live Chat: Available on our website www.apexinventives.com
  • Support Ticket System: Accessible through our client portal
4. Support Hours
  • Monday to Friday: 9:00 AM - 6:00 PM (EST)
  • Saturday: 10:00 AM - 4:00 PM (EST)
  • Sunday and Public Holidays: Closed
5. Response Times
  • Critical Issues: Within 1 hour during support hours
  • High Priority: Within 4 hours during support hours
  • Medium Priority: Within 24 hours during support hours
  • Low Priority: Within 48 hours during support hours
6. Support Process
  1. Submit a Support Request: Contact us via email, phone, live chat, or ticket system.
  2. Acknowledge Receipt: You’ll receive a reference number for tracking.
  3. Diagnosis: Our team will assess and plan the resolution.
  4. Resolution: We’ll fix the issue and keep you updated.
  5. Closure: Once resolved, you’ll confirm and close the case.
7. Maintenance and Updates
  • Scheduled Maintenance: Clients will be notified in advance.
  • Emergency Maintenance: Clients will be informed as soon as possible.
8. Exclusions

The following are not covered under standard support:

  • Third-party services or extensions not provided by ApexInventives.
  • New features or custom development (handled as separate projects).
9. Contact Information
  • Email: support@apexinventives.com
  • Phone: +94 714018154
  • Live Chat: www.apexinventives.com
10. Changes to the Support Policy

ApexInventives reserves the right to modify this support policy at any time. Clients will be notified of significant changes.

11. Agreement

By using our support services, you agree to adhere to the terms outlined in this support policy.

Why choose us

Discover why businesses and institutions trust us to deliver outstanding digital solutions and measurable results.

  • ✔ Tailored Solutions: Every project is customized to meet your unique business or institutional goals.
  • ✔ Innovative Technologies: Leveraging modern platforms, advanced tools, and robust APIs to future-proof your business.
  • ✔ Results-Driven Approach: Focused on increasing efficiency, engagement, and measurable outcomes for clients.
  • ✔ End-to-End Support: From consultation to deployment and analytics, we provide seamless, full-cycle services.
  • ✔ Trusted & Reliable: Proven track record with businesses, educational institutions, and organizations worldwide.

Innovative Solutions, Tailored for You

At ApexInventives, we specialize in crafting custom web systems, dynamic websites, and unique marketing strategies designed to elevate your business.

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Customer satisfaction

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Transform Ideas Into Reality

At ApexInventives, we’re more than a service provider—we’re your partner in shaping a brighter, smarter, and more successful future.

Your Growth, Our Priority

We focus on understanding your goals and turning them into impactful solutions that help your brand thrive in a competitive market.

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Vision: to create a seamless, secure, and automated digital ecosystem — where businesses, users, and creative technologies connect intelligently, beautifully, and profitably.”

Testimonial

Stories from clients

Here’s what our amazing customers have to say! 😍 Your feedback inspires us to keep improving and growing.

They Trust Us!

Your service has been consistently provided making a fabulous and confident outcome.We are so glad to be a part of your valuable service

Janitha Sanjaya

The chairman - BrightVision English Academy

They Trust Us!

A trustworthy, task oriented, kind hearted person who always gives priority for the professionalism. All the best. We are always with you

Samitha Fernando

Founder - Maxicon institute

They Trust Us!

Apexinventives is the best service provider I have ever come across, they provided me with reliable, superior services than I expected, I am very satisfied and look forward to working with you in the future.Thank you It is also a great privilege to be your partner.

Sisela Rathnayaka

Managing Director - Miyurasa Caterers

They Trust Us!

I want to express my heartfelt appreciation to Apexinventives for their exceptional work in supporting my business, Ginger Authentic Sri Lankan Cuisine. From crafting a captivating logo to managing every aspect of our digital media and social media advertising, their expertise has been the cornerstone of our success. Despite the 12-hour time difference between Sri Lanka and Canada, their dedicated staff was always available whenever we needed assistance. Their unwavering commitment and support have been instrumental in our development, and I am truly grateful for their incredible partnership. Thank you, Apexinventives, for being a vital part of our journey!

Manod Samarasinghe

Founder - Ginger Foods Canada

They Trust Us!

Highly appreciate the quick and high quality of service provided to us. Our notebook design came out exactly as we expected because of the time and effort put into meeting our expectations. Highly recommend Apex Creation for all your digital designing needs. Keep up the good work 🙌🏼

Sahan Herath

Founder - NovitechGlobal

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